Shipping & Returns

Shipment of packages

 

The packages are generally sent by transport agency service 24 hours after receipt of your payment to the address that the customer must have provided us when registering in our online store.

 

The shipment will be generated in 24 hours to leave our store once we have verified the payment by the customer.

 

The shipping costs will be automatically calculated depending on the destination and the promotions active at any time. In all cases, they will always be indicated before formalizing the payment.

 

Shipping costs include packaging, handling and shipping.

 

By email we will notify you both the shipment, as well as the tracking number for your query on the carrier's website if this service is available.

 

Returns

 

We only accept return of new items and as long as they are in the same state of sale. Any item handled loses all its warranty.

 

In case of any incident or refund request, contact us providing us with the invoice number and we will assign a return number to proceed with the shipment of the products, with previous acceptance by us.